Start and Manage a Subscription
Subscriptions apply to a team. Open “Subscription” from the workbench sidebar, or use the entry in the account menu at the top right.
Who can start one
Only the team owner can start and manage a subscription.
Other members can open the page, but checkout and management availability follow the page's current permission messages. If the page requires the team owner, contact that person.
If the team does not have online payment enabled yet, the page asks you to contact an administrator.
Use the current plan cards and comparison table for prices, currency, credit grants, and features. After switching between monthly and annual billing, check the cycle and payable amount again. Old screenshots or another team's plan details do not establish the terms of your order.
1. First checkout
- Choose a billing cycle. Monthly and annual are both offered.
- Select the action on a plan card. A confirmation dialog appears first so you can check the plan and cycle.
- After you confirm, the browser goes to a Stripe-hosted payment page where you enter your payment details.
After payment, return to the subscription page and check its status. Returning from checkout does not itself confirm reconciliation. If payment is still marked incomplete, follow the payment-status check below.
2. Changing plans once subscribed
Once a subscription is active, upgrades, downgrades, cycle changes, and cancellation all happen in the Stripe subscription management page. Do not check out again from the plan list.
When an existing subscription can be managed, selecting another plan, including the free plan, opens the Stripe subscription management page. Available plans, billing cycles, price differences, charges, and effective dates follow the confirmation shown there.
This prevents a second checkout from creating a duplicate subscription on the Stripe side and double-charging you.
3. When payment did not complete
If the payment is interrupted, the subscription stops at the “payment incomplete” state and the page shows a notice. There are two ways forward:
- Select “Check Payment Status” to have the system reconcile the result with Stripe. If payment did in fact succeed, the status updates to active.
- Simply select a plan again. The system reconciles once first — an already-paid subscription is activated directly, and only a genuinely unpaid one proceeds to a new checkout.
If the payment link has expired, select a plan again to start over.
Status reference
The subscription page reports the current status: active, trialing, past due, payment incomplete, payment expired, unpaid, paused, or canceled. A subscription that is canceled but still inside its billing period also shows the date it lapses.
“Unpaid” and “paused” require opening the Stripe subscription management page to update the payment method or review how to resume.
When management is unavailable
The page may report missing permissions, a missing payment customer record, or an unconfigured payment service. Confirm that you are the team owner and contact an administrator as directed. Repeatedly selecting plans will not resolve permission or configuration issues.
Before canceling, check whether cancellation takes effect at the end of the period and confirm the actual end date in the management page. Subscription management and one-time credit recharge are separate flows. Cancellation, plan changes, and refunds follow the management page and actual order handling.
If loading fails, use Retry. If you have paid and the status remains inconsistent, retain the order details, payment time, and page message when contacting support; avoid creating several payment orders in succession.