Use a Redeem Code
A redeem code converts directly into credits. Open “Redeem Center” from the account menu at the top right.
1. Enter the code
A redeem code is 8 digits, numbers only. The input strips non-digit characters and caps the length automatically, so pasting a code that carries spaces or hyphens is fine.
2. Submit
The “Redeem Now” button stays disabled until all 8 digits are entered. Once the code is complete, select it to submit.
3. Check the result
On success the page reports how many credits this code granted. The balance card at the top shows the amount received and the updated balance, and the redemption history refreshes at the same time.
The current page warns that ten consecutive incorrect attempts within one hour trigger a one-hour rate limit. Follow the actual redemption error for the applicable limit and recovery time.
Redemption history
The lower section lists used codes and the credits each one granted, ordered by time. When there is nothing to show, it displays “No redemption records.”
The current page loads up to the 50 most recent records and has no history pagination. To verify team balance changes, open Credit Logs and filter by Redeem Code.
Failed redemption or an unchanged balance
- Check that the sanitized input is the intended eight digits. The field keeps the first eight digits, so do not paste other reference numbers with the code.
- Follow the actual error to determine whether to use another code or wait for rate limiting to end. Avoid repeated guesses.
- If you received a success message, check redemption history and refresh the balance. The balance card, like the sidebar, shows your owned team's balance; see View and Transfer Creation Credits.
- If the records and balance still cannot be reconciled, retain the time and error message when contacting support. Do not publish redeem codes publicly.